Refund policy

Return Window

We accept returns and exchanges within 30 days of delivery.

To be eligible, return requests must be submitted and the product must be shipped back within this 30-day window.

To qualify for a return or exchange:

Products may be briefly tested for fitment, but must show no signs of wear, damage, or modification.

Any product showing visible wear, damage, or alteration will not be accepted.

The following are not eligible for return:

To initiate a return, contact:

If your return is approved, you will receive instructions on where and how to send your item.

Returns sent without prior authorization will not be accepted.

Primo Workz is not responsible for lost return shipments.

Approved returns may be subject to a restocking fee of up to 15%, depending on the condition of the returned item.

This fee is applied to cover handling, inspection, and repackaging costs.

We do not process direct exchanges.

The fastest way to receive a different item is to:

Inspect your order upon delivery.

If your item is defective, damaged, or incorrect:

We will evaluate the issue and determine the appropriate resolution.

Once your return is received and inspected, we will notify you of approval or rejection.

If approved:

Original shipping costs are not refunded.

If more than 15 business days have passed since approval, contact:

We reserve the right to deny returns, refunds, or future orders in cases of:

Unauthorized chargebacks may be disputed with supporting documentation, including delivery confirmation and policy acceptance at checkout.